YASH Technologies - MS Dynamics 365 Expert
YASH TechnologiesHyderabad2 days ago
Job descriptionTo deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications. Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices. Field incoming problem tickets to resolve application and software issues (ERP). Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Maintain and enhance performance of all new and existing software and applications across the organization. Identify and learn appropriate software applications used and supported by the organization. Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on. Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines. Take ownership of application change requests and involve the appropriate parties to see the request to completion. Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly. Perform other duties as assigned. Experience supporting enterprise financial / ERP systems (Microsoft D365 Finance and Operations). 8 to 10 years of experience in Dynamics platform. Baseline understanding of accounting (eg AR / AP / GL / etc) and ERP concepts (eg inventory / sales / invoices / etc) is required. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Knowledge of SQL and database queries, and trends in technology relating to software applications. Experience utilizing enterprise ITSM / ticketing tool. Highly self-motivated and directed individual. Good analytical and problem-solving abilities, and the ability to absorb new ideas and concepts quickly. Ability to work in a high-pressure environment while effectively prioritizing and executing tasks. Strong researching skills on technical application issues. Ability to present ideas in a professional and user-friendly manner. Strong customer service orientation. Excellent written, oral, interpersonal, and presentation skills. Experience working in a team-oriented, collaborative environment. Relevant education in Computer Science, information systems OR equivalent work experience is an asset.
Description :
- 8 +years of experience as functional consultant in SCM production control with extensive experience in warehouse management.
- Well versed with all relevant business process in D365.
- Experience in working for global customers including USA.
- Excellent in communication.
- Work closely with business stakeholders to understand their needs, objectives, and challenges.
- Elicit, document, and analyse business requirements, processes, and workflows.
- Translate business requirements into clear and concise functional specifications for technical teams.
- Collaborate with technology teams to design solutions that meet business needs.
- Propose innovative and practical solutions to address business challenges.
- Serve as a liaison between business stakeholders and technology teams.
- Create detailed documentation including business requirements, process flows, use cases, and user stories.
- Maintain accurate and up-to-date project documentation throughout the project lifecycle.
- Participate in system testing, user acceptance testing, and validation of implemented solutions.
- Identify areas for process optimization and efficiency enhancement.
- Recommend process improvements and assist in their implementation.
Duties And Responsibilities :
Qualifications :
(ref : hirist.tech)
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Ms 365 • Hyderabad
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