TEMS Consulting

Responsibilities :

Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc.

Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.)

Hands on experience in change and deployment management in non-production as well as production environments

Internal and external could service support (PCF, Azure Oracle Cloud) - Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting,

SaaS Platform support (HPS / Salesforce / Oracle etc.) - Coordination of setup / integration, Environment troubleshooting, Configuration management, Ongoing maintenance,

Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium.

Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds)

Knowledge on DevOps pipelines, tool chains and their integration

ITIL V3 or V4 certification is an added advantage.

Skills Required

It Service Management, Architecture, Technology, Bmc Remedy Itsm, Itsm, Infrastructure Security