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Sr Consultant - Transition (AVP) | BFS Vertical

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities :

Lead large / multiple transitions of clients processes
Thorough project planning and reporting to clients, internal stakeholders and transition leaders
Thorough and proactive project review Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Manage project escalations and conflicts in projects
Mentor and coach direct reports to aid in their development
Strong focus on positive transition outcomes :
Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience understand client needs, wants and expectations and manage them effectively
Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Required to lead multiple initiatives / projects concurrently (where applicable)
Compliance and continuous improvement to the WNS Transition Methodology
Design transition solution for new opportunities (RFI / RFP)
Respond to RFI / RFPs along with the solutions team
Able to take on additional responsibilities in the transition function (e.g. capability building)

Qualifications and skills :

Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

Strong CRM skills Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc.

PMP or other project management certification is a plus

Knowledge and / or experience or certifications in Six Sigma or Green belt / black belt is a plus

Supplemental :

Maintaining an established work schedule and strong work ethic

Very strong analytical, planning, organizational, and time management skills

Strong research skills including gathering and analyzing data from multiple sources

Effective reporting and documentation skills

Ability to maintain discretion and confidentiality

Working in a cross-functional team and environment

Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation

Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

Effectively using organizational and planning skills with attention to detail and follow through

Competencies / Skill set :

BFSI Transitions experience is mandate | E2E Transitions

Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions

At least 10 years of intense customer facing roles

Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable

Individual Contributor Role

Hybrid 3 days a week, however basis need should be flexible with 100% WFO

Work Location : Chennai, Gurgaon, Pune, Bangalore

Skills Required

Bfs, Rfp

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Sr Consultant • Bengaluru / Bangalore