Key Responsibilities
Implementation & System Support
- Assist in implementing and supporting the Lorenz DocuBridge Suite
- Ensure compliance with regulatory requirements (eCTD, NeeS)
- Collaborate with Regulatory Affairs, QA, IT Security, and vendors to gather and translate business requirements into scalable solutions
- Support project execution across all lifecycle phases : assessment, configuration, validation, launch, and post-production
Validation & Compliance
Develop validation deliverables (validation plans, IQ / OQ / PQ protocols) as per GxP and 21 CFR Part 11Maintain audit trail configurations, user access controls, and role-based privileges to ensure system security and complianceSystem Integration & Change Management
Support structured document workflows and integrate the solution with Regulatory Veeva RIMContribute to the change control process following ITIL standards, ensuring traceability of updates and patchesTraining & Adoption
Create training materials and assist in conducting training sessions for regulatory users and business stakeholdersEnsure smooth user onboarding and promote effective system adoptionOperations & Issue Resolution
Monitor system performance and coordinate with business and vendor teams to resolve production issues promptlyEnsure minimal disruption to business continuity and timely incident resolutionQualifications
Basic Qualifications
Bachelor's degree2 to 6 years of relevant experienceMust-Have Skills
Ability to manage multiple activities and priorities independently in a fast-paced environmentFamiliarity with Scaled Agile Framework (SAFe) and ITIL methodologiesStrong knowledge of information systems and networking conceptsExperience working with regulatory submission toolsProficient in the Systems Development Life Cycle (SDLC), including design, testing, and change controlGood-to-Have Skills
Experience with relational databases (e.g. Oracle, PostgreSQL) and SQLKnowledge of programming languages (Java, Python)Familiarity with API integrations (MuleSoft, Databricks)Exposure to AWS or other cloud servicesUnderstanding of FDA 21 CFR Part 11, GxP compliance, and Computer Systems ValidationKnowledge of Machine Learning, Natural Language Processing (NLP), and Natural Language Generation (NLG)Professional Certifications
SAFe for Teams certification (preferred)Soft Skills
Excellent analytical and problem-solving skills with strong attention to detailAbility to work effectively in global, virtual environmentsHigh level of initiative and self-motivationStrong communication skills and ability to influence team membersFlexible and adaptable in ambiguous and evolving situationsShift Information
This role may require working a later shift (second or third shift) based on business needs. Candidates must be willing to work during evening or night hours as required.Skills Required
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