Product Specialist Trainee

Responsibilities

• Product Knowledge : Immerse yourself in our business domain and products. Develop a deep understanding of how our solutions address customer challenges and stay updated on product features and benefits.
• Customer Support : Serve as a key resource for customers and internal teams by handling product-related inquiries, troubleshooting issues, and collecting valuable feedback. Act as an escalation point beyond the service desk team.
• Product Development : Collaborate with the Product Management team to refine and enhance products. Assist in drafting product specifications, coordinating testing phases, and evaluating product performance.
• Documentation : Contribute to the creation and maintenance of comprehensive product documentation, including user guides, technical specifications, and training materials.
• Cross-functional Collaboration : Work effectively with departments such as Quality Assurance, Product Development, Customer Success, and the Service Desk team to ensure seamless product launches and alignment across functions.

Requirements

This job was posted by Saranya Rajan from Datazoic.

Skills Required

Word, Powerpoint, Excel, Microsoft Office Suite