Product Specialist

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

About the Role :

We are looking to hire smart and passionate folks for our customer support team. The

customer support team takes care of technical account management for all our customers.

They help troubleshoot and resolve issues that customers might have and provide

assistance as and when required. In this role, you will be providing dedicated customer

support in an omnichannel environment to high-value customers and reputed brands.

Job Description

Responsibilities :

• Take ownership of customer issues reported and ensure that they are resolved within

set SLAs.

customer issues.

figuring out solutions and workarounds.

appropriate internal teams.

reported issues.

customers.

Requirements

Must-haves :

products.

teams to solve business and tech problems.

mandatory because we follow a rotational shift policy with 6 months-1 year cycles.

VPN,and firewalls.

MacOS, and Linux.

Qualifications

Good to have :

Freshworks&apos suite of products.

or Slack.

(AWS), Microsoft Azure, or Google Cloud Platform (GCP).

applications.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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