Manager, Support

Job Description

Key Responsibilities :

Team Leadership & Operations

• Lead and develop the India support team, including hiring, coaching, and performance management
• Establish team structure, processes, and workflows to optimize support delivery
• Foster a customer-centric culture focused on problem resolution and continuous improvement
• Mentor support engineers on troubleshooting methodology, call handling skills, and proactive diagnostic techniques

Customer Support Excellence

Cross-Functional Collaboration

Process Improvement

Qualifications

Qualifications : Required

Preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

insightsoftware About Us : Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state / province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Skills Required

Salesforce, Knowledge Management, Financial Software, Problem Management