Job Title : IT Storage and Backup Specialist (Associate SME)

Location -Bangalore, India

Hours of Work Split or shared shifts as follows

Either 08.00 - 17.00 or 09.00 - 18.00 Monday to Friday (all times are UK

time)

Team Summary The Backup, Unix & Storage Ops team is 8 : 00 to 18 : 00 (UK hours)

The analysts are supposed to be specialist in Storage

(NetApp & Brocade) Backup (CommVault), and preferably some knowledge

in Unix (Solaris) The analyst would be responsible for day-to-day Support for

the Storage environment, and configuration of backup systems

Role Summary The purpose of this role is to ensure that our Customer's Backup & Storage

systems are correctly configured to meet the requirements of a constantly

changing IT environment.

You will be responsible for all Storage and Backup Systems related queries

and requests along with your region-based counterpart. You will also be

heavily involved in future Storage Backup Systems enhancement projects.

Detailed Activities Include :

Storage : To support and manage Netapp storage environment. The ideal

candidate will be responsible for the day-to-day administration of NetApp

storage systems, including provisioning, maintenance, monitoring, and

optimization of storage resources across SAN and NAS infrastructures.

Create and manage storage aggregates and volumes on NetApp

systems.

Demonstrate working knowledge of storage protocols including

NFS, CIFS, iSCSI, and FCP.

Perform ONTAP administration, including system monitoring,

performance tuning, and firmware upgrades.

Schedule and manage snapshots for data protection and recovery.

Establish and monitor SnapMirror relationships for data

replication and disaster recovery.

Provision and manage LUNs, including LUN expansion and

mapping for connected servers.

Possess strong understanding of SAN (Storage Area Network) and

NAS (Network Attached Storage) technologies.

Execute storage reclamation from decommissioned hosts and

servers to optimize resource utilization.

Backup (Commvault) Responsible for managing Commvault backups,

including issue resolution, tape restores, and backup configurations for

server lifecycle events. Supports backup-to-disk projects, analyzes

recurring failures, communicates system changes, and leverages SAN

expertise to optimize performance while assisting with server-level issues to

ensure data integrity and availability

Troubleshoot and fix any backup systems related issue(s) in

conjunction with Systems team and external vendor(s).

Act as a backup for arranging restore of data from tapes and

complete backup requests.

Project activity regarding the implementation of backup to disk

Back-up configuration due to commissioning / de-commissioning

of live servers

Problem resolution - troubleshoot frequently failing back-ups

Change communication to your team leader and colleagues

regarding changes made to relevant systems and the potential

impact of these changes on the work of Backup Operations

Knowledge on SAN technologies.

Troubleshooting boot issues and other server related issues

Experience

It is envisaged that this role will require in-depth knowledge of both Backup

and Storage in an IT operational environment.

To perform this role you will have had at least 4 years experience in a Storage

and / or Backup administration expertise. In particular you will have spent a

significant period of this time within a single role and you will have current

work experience in IT Systems Management.

You will identify yourself as a Systems professional and demonstrate a

sound understanding of the principles of Systems Management, Monitoring,

Backup, Storage and their application to an organisation.

You will ideally have experience in providing support to a global client from

a remote central location and will be used to dealing with customers from

varying backgrounds.

Your approach to work will require a good attention to detail and you will take

pride in your work as a Systems professional. You will also be able to

demonstrate commitment to your work and flexibility in dealing with

unforeseen operational requirements.

You will have the ability to quickly adapt to new Systems and Business rules

or standards which will affect your work.

You will be detail and task orientated with the ability to work as part of a team

and quickly establish credibility with colleagues.

You will have excellent communication skills, and able to work effectively

with both local and remote team members.

Mandatory Skills

The ability to build / configure the following tools is required for this role :

Technical Skills

Commvault 11

In addition the ability to perform Windows Scripting and Active

Directory Authentication in the above systems

Familiarity with ONTAP operating system and NetApp tools such as

OnCommand System Manager or Active IQ Unified Manager and

Brocade Network Advisor

Good understanding of enterprise backup and recovery processes.

Strong problem-solving skills and attention to detail.

Ability to work independently as well as collaboratively in a team

oriented environment.

Preferred Skills

In addition, the ability to build and configure the following tools is strongly

preferred for this role :

Certification

NetApp then Commvault

Knowledge of the following would be beneficial for this role and may play a

part in differentiating you from other candidates :

Solaris / Linux

Microsoft Project

Ability to create &

maintain systems

documentation

In addition to the skills mentioned above, the following certifications would

be beneficial in performing this role :

NetApp Ontap and Data

Protection Certification

Commvault Certification

MCSE / MCSA / MCITP

Education

ITIL

Minimum degree level education of a B. Tech. / B.E. / MCA / BCA from a

premier institute or equivalent experience in software design or related

field.