Technical Incident Manager

Job Posting Title : Technical Incident Manager

Location : Remote

Duration : 6-12 Months

Shift : - 9am-6pm EDT

Job Description Summary : Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to restore normal service operation as quickly as possible to minimize the impact to business operations when incidents occur. Coordinates and drives incidents based on ITIL Incident Management.

Responsibilities :

• Participate in incident reviews (Problem Management)
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
• Maintain a strong working understanding of Candescent software as a service (SaaS) products, systems, and architecture
• Act as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product Development
• Ensure SRE has met all technical requirements for operational readiness of SaaS offerings

Requirements :

Thanks and Regards

Ashish Tripathi || US IT RecruiterKPG99,INC

ashish@kpgtech.com| www.kpgtech.com

3240 E State, St Ext | Hamilton, NJ 08