BlueYonder - Project Manager - ITIL / Incident Management / Service Management

the job : Scope :

The Incident commander plays a key role in ensuring the positive experience of Blue Yonders customers.

Blue Yonder is looking for a Senior Incident Manager to join our Customer Success organization.

This role would be part of the Software as a Service (SaaS) Support & Cloud Operations team within Blue Yonder Customer Support.

What You Will Do :

Primary responsibility of Senior Incident Manager would be Incident Management, which includes :

• Provide consistency in driving resolution of Critical (Severity 1) incidents impacting Executions SaaS customers with a sense of utmost urgency.
• Be a key point of contact for all SaaS and Cloud Critical(S1) Incidents in North America, LATAM, EMEA and APAC regions, ensuring an assertive posture is maintained through the incident life cycle.

Incident Command Role

Additional Responsibilities To Include

What We Are Looking For :

Our Values :

If you want to know the heart of a company, take a look at their values.

Ours unite us.

They are what drive our success and the success of our customers.

Does your heart beat like ours? Find out here : Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

(ref : iimjobs.com)