Team Leader

Roles and Responsibilities :

• Lead and manage a team to ensure the achievement of departmental goals and objectives.
• Set clear team targets, monitor performance, and provide continuous guidance and support.
• Assign tasks based on team members' strengths and project requirements.
• Provide training, coaching, and development opportunities to team members.
• Foster a positive and productive work environment through effective communication and motivation.
• Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
• Identify opportunities for process improvements and implement strategies to enhance team efficiency and productivity.
• Ensure the team adheres to company policies, procedures, and quality standards.
• Handle escalated issues or customer complaints in a timely and effective manner.
• Maintain regular communication with management to report team performance, issues, and achievements.
• Collaborate with other teams or departments to ensure smooth operations and the successful completion of projects.
• Ensure proper documentation of work and accurate reporting of team activities.

Skills Required

Team Leadership, Project Management, Performance Management, Conflict Resolution