Voice-Customer Support Experience mandatory
Roles and Responsibilities
- Manage a team of BPO voice process professionals to achieve targets and goals.
- Oversee daily operations, ensuring efficient use of resources and meeting customer expectations.
- Develop and implement strategies to improve productivity, quality, and employee engagement.
- Collaborate with other teams to resolve issues and drive business growth.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Desired Candidate Profile
1-3 years of experience in BPO Voice Process or related field.Strong leadership skills with ability to manage a team effectively.Excellent communication skills for effective collaboration with customers, colleagues, and management.Ability to analyze data to identify trends and areas for improvement.Proficiency in MS Office applications (Word, Excel).Skills Required
BPO Voice, Ms Office Applications, Data Analytics, Team Managment, Voice Process