Business Analyst II

Summary :

The Employee Success Specialist is a member of the Employee Success Shared Services team and has an exciting opportunity with Global Operations Center (GOC).

Responsibilities :

• Process Mass Loads in Workday (EIB) for all kinds of transactions including but not limited to, One Time Payments, Job Changes, Org Changes, Personal Info change, Stocks, Commission, Bonus, Combination data loads, etc.
• Program management for all ES related projects, actively collaborating with global partners
• Data Management for all forms of Employee data
• Conduct HR data audits of employee data in Workday and process correction as required
• Troubleshoot issues, perform root cause analysis and resolve issues
• Ensure the accuracy of the internal process documentation, including updating existing documentation based on enhancements made to existing processes.
• Identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
• Assist in testing configuration, and implementation of new projects, enhancements, and interfaces.
• Ensure compliance with audit requirements by completing work correctly and timely
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues, in particular the global shared services teams to ensure consistency across applicable processes and implement changes where needed.
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
• Provide superior customer service to employees using our customer service portal
• Own data integrity of all employee change transactions by following the outlined peer review / audit process

Desired skills, experience, and abilities :

AditiIndia