Senior Business Analyst

Zoetis is one of the largest manufacturers of Animal Health products and providers across the full continuum of care.The Zoetis Tech and Digital (ZTD) organization is reshaping to provide premier services and solutions to a fast paced, growing business. Growth is both organic and through a steady stream of acquisitions.

Zoetis is seeking to hire a skilled Sr. Business Analyst, Customer Engagement to support and continuously improve our Customer Engagement platform.

The CRM Business Analyst will be responsible for collaborating with the business to assist with building business cases for customer engagement capabilities.This will be achieved through the expansion or introduction of new SFDC functionalities to increase customer engagement.This role should become the trusted advisor to key stakeholders for continued growth and expansion of the Zoetis SFDC technology roadmap. The CRM Business Analyst will partner with the key business stakeholders in US and International markets for development and ongoing review of potential use cases, while ensuring it will meet global priorities, corporate objectives and fulfillment of end user requirements. This role will also partner with technical teams to perform solution design and implementation of enhancements, ensuring successful cross team coordination and harmonization across the globe.

POSITION RESPONSIBILITIES Percent of Time

Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle. Create and maintain other documentation on business processes, applications and business solutions including test cases, training and system manuals, and job aids (if applicable). 20%

Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis 20%

Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts. Visualize the future state and design the change process from current to future state. 20%

Evaluate the business needs and translate them into technical solutions around Customer Engagement with the help of Architects and Developers. Identify and initiate process improvements (continuous improvement) 20%

Provide information to ZTD and Business leadership regarding best practices, industry trends and business opportunities, as well as feedback on the functional requirements processes and tools. Train and transfer knowledge to other team members, users and stakeholders as required 20%

ORGANIZATIONAL RELATIONSHIPS

ZTD, Business stake holders, Vendors.

RESOURCES MANAGED

Financial Accountability

Indicate the Average Budget or Revenue accountability, as applicable.

Not Applicable

Supervision

Indicate the typical number of Colleagues managed.Include direct & indirect reports, matrix responsibility and or additional resources (i.e. contingent workers), as applicable.

Not Applicable

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science or a related field
• 6-8+ years of SFDC experience
• SCRUM certification is preferred
• Background in life science / animal health is a plus
• Experience working with cross functional teams and the ability to work in a matrix organization, driving collaboration across the globe / functions / regions
• Demonstrated ability to interact comfortably with all levels of management and staff.

TECHNICAL SKILLS REQUIREMENTS Basic Qualifications :

Preferred Skills :

Preferred Credentials :

PHYSICAL POSITION REQUIREMENTS

Hybrid working with Tuesday to Thursday in office

Full time