Digital Service Leader

We are seeking a dynamic and visionary Digital Service Leader to spearhead two critical engineering functions dedicated to revolutionizing our operational and engineering efficiency. This strategic role involves leading a team focused on leveraging the Microsoft Power Platform to build productivity tools, and a second team dedicated to pioneering automation solutions using AI / ML, LLMs, and other emerging technologies.

The ideal candidate is a hands-on technical leader with a strong software development background, a passion for innovation, and the ability to manage complex projects from ideation to deployment. You will be instrumental in shaping our digital strategy, mentoring talented engineers, and delivering high-impact solutions that drive business value.

Leadership & Technical Guidance :

¡ Lead, mentor, and grow two distinct teams of engineers : one focused on Business Operations tools development and the other on AI / ML Automation.

¡ Provide expert technical guidance across the full software development lifecycle.

¡ Foster a culture of innovation, collaboration, and continuous improvement, encouraging the exploration of emerging technologies.

¡ Establish and maintain high standards for architecture, design, coding, testing, and deployment to ensure robust and scalable solutions.

2. Business Operation Tool Development(Microsoft Power Platform) :

¡ Oversee the design, development, and maintenance of applications and dashboards using Microsoft Power Apps, Power BI, Power Automate, and SharePoint.

¡ Work with internal teams to identify bottlenecks in engineering processes and develop tools to enhance efficiency and productivity.

¡ Ensure seamless integration of Power Platform solutions with existing enterprise systems.

3. Advanced Automation & Innovation (AI / ML & LLMs) :

¡ Lead the development of innovative solutions to automate complex engineering, process, and operational workflows using AI / ML, Large Language Models (LLMs), and data analytics.

¡ Drive the conceptualization and creation of new tools that leverage emerging technologies to solve business challenges.

¡ Stay at the forefront of advancements in AI and automation and champion their adoption within the organization.

4. Project Delivery & Stakeholder Management :

¡ Collaborate closely with cross-functional stakeholders to understand business requirements, define project scope, and establish priorities.

¡ Manage the end-to-end project lifecycle, ensuring timely delivery of high-quality digital solutions.

Effectively communicate project status, KPIs, risks, and outcomes to senior management and key stakeholders.

Background

¡ Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

¡ 10+ years of experience in software development, with a proven track record of creating tools that improve business and operational efficiency.

¡ 3-5 years of experience in a leadership or management role, with a demonstrated ability to lead technical teams.

¡ Strong hands-on expertise with the Microsoft Power Platform (Power Apps, Power BI, Power Automate) and SharePoint. Solid understanding

and practical experience with AI / ML concepts, tools, and frameworks.

¡ Experience in implementing solutions using LLMs is highly desirable.

¡ Excellent knowledge of software architecture, design patterns, and the full Software Development Life Cycle (SDLC).

¡ Willingness and ability to be hands-on with the integration and deployment of tools as per project requirements.

¡ Excellent communication and interpersonal skills for effective stakeholder coordination.

Skills Required

software build