HSTC Operations Coordinator - India Based

The HSTC (High Stakes Test Center) Operations Coordinator - India Based plays a key role in ensuring the smooth operation of High-Stakes Test Centers (HSTCs).

Reporting to High Stakes Test Centre Management Team Leader, the role involves working with partners, managing schedules, ensuring compliance, and providing the necessary tools and processes for efficient exam delivery. Strong organizational skills, attention to detail, and clear communication are essential to maintaining high-quality standards.

As a HSTC (High Stakes Test Center) Operations Coordinator - India Based your tasks will include the following :

• Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
• Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast.
• Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
• Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
• Coordinate with internal teams, to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
• Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
• Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
• Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
• Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

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