Email and MS Exchange Support engineer

Principal Consultant - L2 Email and MS Exchange Support engineer

Location : Bangalore / Hyderabad / Pune / Delhi NCR / Chennai / Kolkata

Experience : 8-12 years

30 days joiners preferred.

Kindly share your resume to with Sub of "MS Exchange" along with notice period.

Responsibilities

Applicants will perform Outlook & email infrastructure support and incident management.

The candidate will be working with the Email and Team Productivity Support team.

The team manages and supports multiple products within Microsoft 365, including Microsoft Outlook, Exchange Online, Mimecast, and the Delegation system.

Provide technical expertise & excellent support for email-related issues at a Level 2 skillset. This experience should include deep knowledge of email infrastructure, M365, Exchange online, Mimecast and hybrid environment issues.

Work closely with Level 1 / 1.5 support teams.

Escalate complex issues to Level 3 engineers or vendors as needed.

Applicants will perform Level 2 application support and incident management.

The candidate will be working with the Productivity Tools team.

The team owns and supports several products within Microsoft 365 including all Office applications, MS Outlook, multiple add-ins for the MS Office Suite, Adobe Acrobat and WinZip.

Provide technical expertise & excellent support for our Microsoft 365 product applications at a Level 2 skillset. This experience should include deep knowledge of Office applications as well as troubleshooting COM add-ins across the suite, Adobe Acrobat and WinZip.

Work closely with Level 1 / 1.5 support teams.

Escalate complex issues to Level 3 engineers or vendors as needed.

Qualifications we seek in you!

Minimum Qualifications

Bachelor's / Master's degree in computer science engineering / technology)

Technical certifications would be an added advantage

Preferred Qualifications / Skills

You will be supporting a global user community. Flexible work hours are required.

A strong background troubleshooting on Enterprise Windows, Mac and iOS environments as well as the email client applications (Outlook / native mail) that reside on those platforms.

Deep knowledge of Exchange online, Office 365, Mimecast, Delegation and hybrid environment issues.

Demonstrated ability to diagnose and fix email flow problems, mailbox access issues, and connectivity errors.

Understanding and strong knowledge in managing distribution lists, shared mailboxes, retention policies, and transport rules.

Comprehensive knowledge of Active Directory, DNS, SMTP, Mimecast platform, delegation permissions and management system, email routing, message tracing, PowerShell scripts, Device Trust responsibilities.

Evolving experience across Level 1 / 2 support roles in the technology stack previously described.

ITIL and Major incident management knowledge.

Strong comprehensive problem-solving skills to identify and solve issues quickly.

Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.

Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency.

Strong analytical and troubleshooting skills, detail-oriented, and quality-minded.

Exceptional verbal and written communication and presentation skills.