Support Engineer

About us

At R Systems we are shaping the future of technology by designing cutting-edge software #products , platforms, and #digital experiences that drive business growth for our clients.

Our product mindset and advanced engineering capabilities in #Cloud , Data, #AI, and Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry. This includes ISVs, SaaS, and Internet companies, as well as leading organizations in #telecom , #media , #healthcare , #finance , and #manufacturing . We are Great Place To Work Certified in 10 countries where we have a full-time workforce : India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand.

Work Mode - 5 Days WFO ( Noida Sec 62 )

Notice Period - Immediate to 30 Days

Mandatory Skills : - Firmware, Technical Support Engineer 2, Production Support, L2, AWS, smart product, IOT

Job Description : -

Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline

• 5Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT area
• Hands on using device flashing tools and handling of hardware safely
• Basic concepts of embedded operating systems (RTOS / Linux), Microcontrollers and memory management
• Understanding of embedded interfaces such as UART, SPI, USB
• Experience testing WLAN, Bluetooth, Cellular connectivity products
• Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
• Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
• Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional / Non-functional testing
• Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)