Vice President-IT Delivery (Travel)

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 20+ centres in 15 countries, with 25,000 CX and Technology experts from 35+ nationalities.

Profile Summary :

We are seeking a seasoned and visionary Vice President – Delivery to lead the delivery and business growth of our AI-driven solutions in the Travel, and Hospitality sectors. This role requires a strong leader with a deep understanding of travel domain operations, AI / ML technologies, and P&L management. The ideal candidate will oversee global delivery, own the business unit's financial performance, and drive innovation to transform customer experience, revenue optimization, personalization, and operational efficiency.

Key Responsibilities :

Delivery Leadership

• Lead the successful end-to-end delivery of AI / ML and data-driven solutions tailored to the travel domain (e.g., airlines, OTAs, hospitality, loyalty, and GDS systems).
• Oversee large-scale, cross-functional delivery teams across data science, machine learning, data engineering, and MLOps.
• Ensure excellence in delivery execution, aligning with client KPIs, SLAs, compliance standards, and digital transformation goals.
• Implement reusable AI accelerators for demand forecasting, dynamic pricing, personalization, customer segmentation, chatbot automation, and real-time anomaly detection.

P&L Management

Client Engagement & Growth

Capability & Team Development

Strategic Planning & Innovation

Required Qualifications :

Key Attributes :

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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Skills Required

Ml, Machine Learning, Demand Forecasting, Crs, Ai, data engineering , Personalization, Customer Segmentation, Gcp, Dcs, MLops, Data Science, Gds, Azure, Aws