Senior Solutions Manager

Job Description (Posting).

Moogsoft JD : Who We Are Looking for And Requirements - Previous experience providing technical support and Consulting for Moogsoft or similar tool. Customer service skills - You are personable and communicative via voice and text with technical and non-technical people. You enjoy solving customer issues.Summary - You can analyse complex customer issues by providing guidance and step-by-step documentation to resolve them. You will escalate issues if needed.-Attend meetings with customers to review status of open or escalated issues, and you will provide status as needed.-You have solid experience with RHEL / CentOS and are not afraid of the command line or basic system administration.-Familiar with MySQL and can construct basic SQL queries.-Knowledge of some of the following : Nginx, Apache Tomcat, ElasticSearch, RabbitMQ, REST, JSON, TCP / IP Networking, JavaJVM.-Self-starter who is motivated by success and can manage time effectively.-Will be required to work outside normal business hours and on weekends as required.Requirements - 5+ year experience in tools / infrastructure-Solid scripting skills (e.g. JavaScript(must), Shell script, Perl script)-Previous work on event management tools like Truesight or Netcool is preferable-Rabbitmq, Apache tomcat, Mysql and elastic search knowledge is preferable-Strong working knowledge of elementary tools and ITSM tools along with CMDB-Good understanding of alarm point notification tools as xMatters and pager duty and dashboards like grafana-Continuous Integration / Delivery / Deployment -Sound knowledge and experience in creating HLDs and LLDs-Experience with security best practices in server configuration, tool development, and access controls-Development / Testing background would be an added advantage

Qualification

B-Tech

Skill (Primary)

Cloud Services-Platform Engineering-EMS Platform

Skills Required

Elasticsearch, Sql, Rabbitmq, Apache, Java, Tomcat, Grafana, Cmdb, Continuous Integration, Json, Jvm, Nginx, Centos, Mysql, Rhel, Rest, Javascript