Production Support Engineer 3

" Master Incident / Ticket Handling and ITIL processes

o Capability to investigate cases by correlating application behavior, application logs and configuration setup to customer questions.

o Reservation, Inventory, Ticketing knowledge, hands-on experience is a needed.

Fluent English

o Listening / Reading : Can understand with ease everything heard or read. Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can summarize information from different spoken and written sources.

o Speaking : Can express him / herself spontaneously, fluently and precisely, differentiating finer shades of meaning even in more complex situations.

o Writing : Can produce clear, well-structured, detailed text on complex subjects.

Others :

o Multicultural approach, responding to our Scandinavian customer base expectations

o Customer centricity : customer and customer satisfaction are the heart of our business

o Accountability, Autonomy and Proactivity, to provide customers with a high level of continuous service and support, while managing priorities

o Communication & Information gathering from listening / questioning techniques to delivery of presentations internally as well as towards customers

o Analytical thinking : Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyze problems to arrive to an appropriate solution

Team spirit, transparency & knowledge sharing are part of our culture"