Technical Support Engineer

Profile : Technical Support Engineer Who are we?

Kramer is a leading player and pioneer in the audio-visual industry.

Our product and solutions power creativity, collaboration, and engagement.

At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions.

We believe that technology can amplify the human experience and help people reach their potential.

Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.

From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.

Roles and Responsibilities : Ideally come from the electronics industry.

Hands-on experience in PCB-level troubleshooting is a key requirement.

AV Tech support - online tech support and offline tech support.

product troubleshooting and product testing.

Qualifications Bachelors in Engineering in Electrical / Electronics / Computer Science / Computer Applications or equivalent is mandatory Preferably 4-8  years’ experience in handling technical profile.

Should have comprehensive knowledge of the technologies in the industry like Audio Visual technologies, Networking & IP technologies.

Knowledge of Unified communication will be added advantage.

Certifications like CTS, CTS-I, CTS-D, any Audio-visual technology certification, CCNA and any other networking certifications are preferred.

Should have good written and oral communication in English language.

Should be self-learner, motivator and ability to learn technologies or product functioning on regular basis Good communication & interpersonal skills are mandatory Should have good presentation skills and ability to deliver trainings / present concepts & product info to group of people across various forums Reporting to : Technical Manager Location : to be mandatorily based in Bangalore   Powered by JazzHR