Senior Sales Support Specialist

Job Description

Job Description

WHAT YOU GET TO DO

• Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
• Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
• Provide exceptional customer service by addressing inquiries promptly and efficiently
• Troubleshoot and resolve technical issues related to the Equator platform
• Conduct product demonstrations to showcase the benefits of Equator's services
• Maintain accurate customer records and update information in the CRM system
• Collaborate with the sales team to identify potential upselling opportunities
• Assist in the development and implementation of sales strategies to increase customer retention
• Generate and qualify leads
• Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
• Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
• Participate in ongoing training to enhance product knowledge and customer service skills

Qualifications

Qualifications

Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.

Hands on experience in using software applications.

WHAT ABOUT YOU You have...

Additional Information

THE PERKS OF WORKING AT ALTISOURCE

Prosperity :

Good Health :

Skills Required

Software Applications