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Oracle Revenue Management Production Support Service Engineer

ConfidentialChennai, Bengaluru / Bangalore, Pune

21 days ago

Job description

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes. This role requires both financial accounting expertise and technical troubleshooting capabilities to ensure revenue recognition compliance and seamless system operations.

Key Responsibilities

Revenue Recognition & Compliance

Support ASC 606 / IFRS 15 revenue recognition principles in production systems
Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations
Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments
Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting
Assist with Deferred Revenue and Unbilled Revenue Accruals processing
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users
Document resolution steps and knowledge base articles
Support system upgrades and patches
Monitor system performances and recommend improvements

Receivables & Invoicing Support

Troubleshoot Customer Invoicing, Credit Memos, and Adjustments

Support AutoInvoice for importing transactions from external systems

Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching

Maintain Collections, Aging Reports, and Dunning Processes

Ensure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle Tax

Intercompany Process Support

Maintain Intercompany Revenue Recognition and Transfer Pricing Rules

Support Intercompany Invoicing between business units using Oracle Cloud Intercompany

Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)

Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting

Accounting & Period Close Support

Reconcile AR Subledger with General Ledger (GL)

Support period-end revenue recognition and receivables close processes

Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements

Technical Support

Write and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applications

Troubleshoot AutoInvoice errors, revenue allocations, and discrepancies in accounting entries

Support Revenue Management integrations with Supply Chain Financial Orchestration, Order Management, Projects, Contracts, and Intercompany

Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany

Work with REST / SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments

Support FBDI / ADFdi to load bulk revenue, AR, and intercompany transactions

Identify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition Jobs

Optimize large transaction processing for high-volume intercompany environments

Compliance, Audit & Reporting

Support tax audits on revenue transactions, intercompany transactions, and customer payments

Assist with SOX Audits, ensuring approvals, controls, and documentation are maintained

Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany Netting Reports, and Receivables Aging Reports

Operational Support

Utilize Oracle Support (MOS - My Oracle Support)

Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues

Access Oracle Knowledge Base, Release Notes, and Patches regularly

Test and coordinate testing for quarterly Oracle Cloud updates

Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deployment

Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries

Document SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handling

Required Qualifications

Strong understanding of ASC 606 / IFRS 15 revenue recognition principles

5+ years' experience with Oracle Cloud Revenue Management, Receivables, and Intercompany modules

Knowledge of AutoInvoice, Payment Processing, and Collections functionality

Proficiency in SQL and data analysis for troubleshooting financial issues

Experience with FBDI / ADFdi for data imports and updates

Understanding of period close processes for revenue and receivables

Familiarity with SOX compliance requirements for revenue processes

Experience troubleshooting integrations between financial modules

Strong problem-solving skills for complex accounting issues

Ability to document technical solutions and support end-users effectively

Skills Required

Oracle Receivables

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Production Support • Chennai, Bengaluru / Bangalore, Pune

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