Engineer - IT Infrastructure [T500-20650]

ANSR is hiring for one of its clients.

About American Airlines :

To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24 / 7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Engineer, IT Infrastructure

INTRO :

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU’LL LOVE THIS JOB :

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Infrastructure Domain in Information Technology manages and maintains the client / server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, integration technologies, to data center management. This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Design and Implementation : Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
• Maintenance and Support : Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
• Troubleshooting : Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
• Security Management : Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
• Collaboration : Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.?

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications :

Bachelor’s degree in computer science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training

3+ years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues

Must be willing to work varying shifts (Day, Night, Slit, or weekends)

Preferred Qualifications :

Master's degree in computer science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training

Airline Industry experience

Skills, Licenses, and Certifications

All candidates will need the following.

Familiarity with workflow and ITSM tools and ticketing systems

Excellent customer service skills with the ability to interface at all levels of the organization

Excellent verbal and written communication skills

Ability to work independently and perform in a collaborative, team-based environment?

Mandatory Skills :

Linux

Python

VDI / VM Ware

Infrastructure Maintenanc e