NOC Team LeadBETSOL • Bengaluru, Karnataka, India
NOC Team Lead
BETSOL • Bengaluru, Karnataka, India
5 days ago
Job descriptionBachelors Degree in IT or related field preferred. 2-5 years in NOC IT support or application support with team leadership experience. Strong troubleshooting documentation and communication skills. Experience with network monitoring and incident response. Basic knowledge of Data centers VOIP and Virtualization. Familiarity with Networking protocols (TCP / IP SSH SFTP HTTP etc.) and Monitoring tools (SolarWinds Pingdom StatusPage). Familiarity with ticketing systems and compliance practices. Strong analytical prioritization and leadership skills with ability to multitask
Lead the Network Operations Center team optimizing monitoring systems and coordinating 24x7 alert management. Drive improvements in monitoring incident handling escalation processes and documentation. Ensure SLA targets are met.
Responsibilities :
- Lead NOC operations and teams across shifts; manage escalations and act as technical escalation point for critical incidents.
- Optimize monitoring systems and implement automation to reduce alert noise.
- Coordinate major incident response stakeholder communications and post-incident reviews.
- Oversee onboarding training and mentoring of NOC staff; develop runbooks and SOPs.
- Produce daily / weekly status reports and trend analysis for leadership.
- Collaborate with engineering teams and vendors to resolve recurring infrastructure issues.
- Maintain compliance and support audits.
Qualifications :
Remote Work : No
Employment Type : Full-time
Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Experience : years
Vacancy : 1
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Team Lead • Bengaluru, Karnataka, India
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