VNA Trainer / / Communication Trainer / / International BPO

Urgent Openings in ChennaiLeading BPOVNA Trainer / / Soft Skills Trainer / / Communication TrainerRequire Excellent Communication SkillsCTC UPTO 7LPA based on Last CTCShifts 24

• 7Require minimum 6 months Experience as VNA Trainer / Communication TrainerRole and Key Responsibilities :
• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensurealignment with operational standards.
• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
• Design and deliver refresher training programs in English, tailored to meet specific needs andoperational requirements.
• Innovate training materials by integrating floor requirements and best practices into the trainingcurriculum.
• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
• Foster intra- and inter-function collaboration to support seamless training and operationalprocesses.
• Proactively implement best practices and contribute to value addition across multiple locations.
• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
• Interact with customers as required to gather feedback and address training-related queries.
• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements intraining outcomes.
• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
• Mentor and support new trainers to enhance their effectiveness and integration into the trainingteam.
• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within theteam and with the TTBU training team.
• Analyze and report training batch performance, identifying areas for improvement andimplementing corrective actions.
• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
• Monitor and report improvements, ensuring training initiatives drive positive changes and meetestablished goals.Key skills & knowledge :
• Exceptional verbal and written communication skills in English.
• Strong facilitation and presentation skills with a proven ability to engage and motivateparticipants.
• Proficient in data handling, interpretation, and management.
• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computerapplications.
• Excellent people management and interpersonal skills, with a demonstrated ability to buildand maintain effective relationships.
• Strong organizational and time management skills, with the ability to handle multiple tasksand priorities effectively.Interested candidates can share their resume at or call at