Lead Trainer - Voice and Accent Coach

JOB SUMMARY

We are seeking a dynamic and experienced Lead Trainer – Voice and Accent Coach to join our Learning & Development team. The ideal candidate will bring over 5 years of experience in the BPO industry, with a strong background in language training, voice and accent coaching, and international calling. This role demands a passionate communicator who can lead training batches, coach client partners, and drive performance improvements through effective feedback and learning interventions.

JOB LOCATION : Ambattur Industrial Estate, Chennai Key Responsibilities :

Conduct language, voice, and accent training sessions aligned with organizational standards

Audit calls and provide structured feedback to improve communication and call handling skills

Coach bottom performers and track their progress through customized interventions

Design and deliver on-floor coaching and feedback models

Create training materials, flyers, and session plans based on call audit insights

Support OJT and production ramp-up by monitoring and mentoring learners

Maintain detailed records of audits, feedback, coaching, and training sessions

Collaborate with operations stakeholders to implement and evaluate training programs

Evaluate trainees and report progress to supervisors

Interview new hires for language, voice, and accent proficiency

Job requirements :

Strong command of grammar, pronunciation, vocabulary, and spelling

Proficient in feedback mechanisms and coaching methodologies

Skilled in creating session plans and training presentations (PPTs)

Excellent communication skills – both verbal and written

Proficient in MS Office tools

Confident in delivering sessions to large audiences

Organized, self-motivated, and a team leader

Qualifications :

Minimum 5 years of experience in international BPO operations

At least 3 years of experience in language, voice, and accent training in an international BPO

Minimum 2 years of hands-on international calling experience

Proven track record of conducting at least 70 training batches

Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling

Graduate in any discipline

Certifications in English language teaching (BEC, CELTA, TESOL) are a plus