Quality Team Lead- BPO

Job Title : Quality Team Lead

Location : Hyderabad

Job Summary

The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.

Key Responsibilities

• Lead, mentor, and motivate a team of Quality analysts to achieve operational goals.
• Identify data quality challenges and proactively mitigate the issues.
• Implement data quality policy and validation rules.
• Monitor day-to-day activities of Quality analysts to ensure adherence to SLAs, quality metrics, and client guidelines.
• Track team performance using data quality KPIs and provide actionable feedback to team members.
• Collect, analyze, and interpret complex data related to quality control processes, utilizing tools and techniques to identify trends, patterns, and areas for improvement.
• Generate comprehensive reports and presentations to communicate findings and recommendations to stakeholders.
• Identify and address quality issues promptly.
• Identify and recommend improvements to quality control processes.
• Implement corrective and preventive actions.
• Collaborate with the Process Excellence and data creation teams to implement best quality practices in mapping operations.
• Provide regular updates to Quality Manager on team performance and process improvements.
• Ensure compliance with relevant quality standards, regulations, and industry best practices.

Qualifications

Education

Experience

Skills