Head of Client Solutions DeliveryTRUGlobal • Bengaluru, Republic Of India, IN
Head of Client Solutions Delivery
TRUGlobal • Bengaluru, Republic Of India, IN
9 days ago
Job descriptionEnsure high-quality delivery of IT services, solutions, and projects across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions . Define and monitor SLAs, KPIs, and compliance metrics . Implement delivery frameworks and best practices to ensure operational efficiency and customer success. Own account profitability including revenue, margins, resource utilization, and cost optimization. Ensure sustainable and predictable financial growth through disciplined delivery execution. Identify opportunities for account mining, cross-sell, and upsell across the portfolio. Collaborate with Sales and Presales to participate in RFPs, proposals, and solutioning . Develop and execute account growth strategies aligned with business objectives. Lead governance forums such as QBRs and steering committee meetings with clients. Provide transparent reporting on delivery performance, risks, opportunities, and financials. Lead and mentor Technology Delivery Managers (TDMs) and Architects across onsite and offshore teams. Ensure team motivation, career growth, performance management, and succession planning . Foster a culture of innovation, accountability, and continuous improvement . Proactively identify delivery risks and establish effective mitigation strategies. Ensure compliance with security, audit, and regulatory requirements across accounts. Experience in IT Services Company with proven delivery leadership. Customer Delivery Excellence and client engagement. P&L Ownership and financial accountability. Account Growth Strategy (cross-sell, upsell, mining). Driving NPS and client satisfaction. Leading TDMs & Architects to deliver at scale. Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 15+ years of experience in IT services delivery, account management, and client leadership . Strong exposure to Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions . Proven track record of managing large accounts with multi-million-dollar revenues. Excellent stakeholder management, communication, and leadership skills .
Job Description – Account Delivery Head
Position : Account Delivery Head
Experience : 15+ years in IT Services Delivery & Account Management
Role Overview
The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.
Key Responsibilities
Client Engagement & Relationship Management
- Build and maintain strong relationships with CXO-level stakeholders in assigned client accounts.
- Act as a trusted advisor and escalation point for client issues.
- Drive client satisfaction (NPS) by delivering business value and ensuring consistent communication.
Delivery Excellence
P&L Ownership
Account Growth & Strategy
Governance & Reporting
Leadership & Team Management
Risk & Compliance
Top Skills Required
Qualifications
Create a job alert for this search
Head Of Delivery • Bengaluru, Republic Of India, IN
Related jobs
)
Head of Affinity Business
Truworth Wellness • Bengaluru, Karnataka, India
Truworth Wellness is India’s leading health and wellness platform, delivering integrated solutions across preventive care, primary care, and wellbeing.
Our offerings power healthcare access and enga...Show more
Last updated: 7 days ago • Promoted
Client Relations Lead
Mygate • Bengaluru, Republic Of India, IN
CEP campaigns — from strategic planning to flawless execution.The role involvesclose coordination with internalteams and externalbrand partners to ensure smoothdelivery of campaigns, optimal utiliz...Show more
Last updated: 19 days ago • Promoted
Head of Integration & Interoperability
VoiceCare AI • Bengaluru, Karnataka, India
Company Description Voicecare AI is a Healthcare Administration General Intelligence company specializing in Revenue Cycle Management (RCM) and back-office automation.
Our mission is to improve a...Show more
Last updated: 9 days ago • Promoted
Client Director — Strategic Accounts (IT Services)
TECEZE • bangalore, karnataka, in
Client Director — Strategic Accounts (IT Services).M annual revenue (multi‑country).VP / Head of Strategic Accounts (or Regional MD).
Sales / AM, Presales / Solutions, Delivery / CSM mix).Sales, Presales / So...Show more
Last updated: 6 days ago • Promoted
Account Delivery Head
TRUGlobal • Bengaluru, Karnataka, India
Job Description – Account Delivery Head.IT Services Delivery & Account Management.The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account ...Show more
Last updated: 9 days ago • Promoted
Account Delivery Head
Tredence Inc. • Bengaluru, Karnataka, India
Tredence is a global data science solutions provider focused on solving the last mile problem in.The ‘last mile’ is the gap between insight creation and value realization.San Jose, the company embr...Show more
Last updated: 21 days ago • Promoted
Xactly Consultant
Olive Green Consulting • hosur, tamil nadu, in
We’re Hiring : Senior Solution Consultant – Xactly.Noida (Sector 135) | WFH Model.We are looking for experienced.In this client-facing role, you will lead full-cycle implementations of.Xactly Incent...Show more
Last updated: 30+ days ago • Promoted
Head of Product & Operations
I GAME PAY TECHNOLOGIES • Bangalore, IN
The role requires a technically strong and entrepreneurial leader who can manage product development, oversee contract developers, and coordinate with global service providers such as.I Game Pay, e...Show more
Last updated: 17 hours ago • Promoted • New!
Head of Token Strategy & Growth-Blockchain
Brainwave Science • hosur, tamil nadu, in
Head of Token Strategy & Growth .Using EEG and AI-driven analytics, our platform delivers measurable insights into stress, focus, anxiety, and relaxation—empowering individuals and organizations to...Show more
Last updated: 7 days ago • Promoted
Director – Client Services
Anakin (YC S21) • Bengaluru, Karnataka, India
Job Description : Director - Account Growth.Bangalore, India (In-office, Monday to Friday).As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and rete...Show more
Last updated: 30+ days ago • Promoted
Channel Head
Grindwell Norton Ltd • bangalore, karnataka, in
Channel Strategy & Partner Management.Develop relationships with channel partner executives and sales teams.Own supplier channel strategy, partner acquisition, and revenue generation.Define compreh...Show more
Last updated: 2 days ago • Promoted
Client Relations Director
IQVIA • Bengaluru, Republic Of India, IN
Job Role : Manager, Client Services.Overseas, supervises and manages the operational aspects of ongoing projects and programs ensuring quality deliverables on time and within budget.Will ensure that...Show more
Last updated: 1 day ago • Promoted
Senior Client Solutions Partner
Quantiphi • Bengaluru, Karnataka, India
Role : Senior Client Solutions Partner.As part of the core sales team at Quantiphi, you will be responsible for driving sales of our Data Science solutions to Enterprise clients.You will be the cruc...Show more
Last updated: 30+ days ago • Promoted
Director - Account Delivery Head (HLS)
Tredence Inc. • Bengaluru, Karnataka, India
We are looking for an experienced Account Delivery Head – Director level, to lead end-to-end delivery for strategic accounts in the Data Engineering and Analytics space.
The ideal candidate should b...Show more
Last updated: 20 days ago • Promoted
Business Unit Head
Antal International • Bangalore Urban, Karnataka, India
Business Head – Global Delivery Centre (Bangalore).Location : Bangalore (Electronic City) | Work Mode : On-site (5 days / week) | Reports to : CEO.
Our client is a global technology solutions provider wi...Show more
Last updated: 21 days ago • Promoted
Client Partner
TRUGlobal • Bengaluru, Karnataka, India
The Client Partner will be responsible for building and nurturing client relationships, driving revenue growth, and ensuring client satisfaction within their designated accounts.This role requires ...Show more
Last updated: 10 days ago • Promoted
Head of Sales Operations
OpenCV University • Bengaluru, Karnataka, India
Company Description OpenCV University is a premier AI education institution offering in-depth and meticulously designed courses on Computer Vision and Deep Learning.
We are creating the world's bes...Show more
Last updated: 1 day ago • Promoted
Client Director
Everest Group • Bengaluru, Karnataka, India
Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences.Our ...Show more
Last updated: 21 days ago • Promoted