Senior Process Manager

Qualifications

Education : Bachelor’s or master’s in business or engineering

Certifications : Certifications such as LEAN or Six Sigma is a must. PMP is highly preferred

Skills and experience

Sr. Process Manager should have overall experience of 12-15 years with following skills and experience

5+ years of experience in business process analysis. Project management experience is preferred.

Expert in doing analysis on Excel or other analytical tools

Proven experience in business process efficiency, automation and change management.

Strong analytical skills with the ability to collect, interpret complex data and identify root causes to help solve problems

Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.

Must be a team player and able to work effectively at all levels in an organization

Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

Working knowledge of Incident / Problem / Change Management frameworks such as ITIL v3 / v4, TQM or ISO 9000 : 2000.

Familiarity with process mapping and modelling techniques.

Familiarity with automation, data analytics and visualization tools is a must