Oracle Fusion CX Sales Cloud & CDM- Principal Consultant

Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud, DCS, and Partner Relationship Management) Cloud solutions.

Excellent techno-functional knowledge and hands-on experience with Oracle Customer Data Management (CDM)

Implement CDM rules for deduplication and data quality

Troubleshoot the reported issues and provide corrective actions

Experience in Partner Relationship Management and Incentive compensation is an added advantage

Qualifications & Skills

Mandatory :

Bachelor's degree (BE, BTech, MCA).

Minimum 5 years' experience with Oracle CX Cloud products (Fusion Sales / Service Cloud, Partner Relationship Management, Incentive Compensation and CPQ).

Deep Implementation / Support experience of Customer Data Management (CDM)

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have :

Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills, including stakeholder and team facilitation.

Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

• Do I have hands-on experience implementing and supporting in Sales Cloud.
• Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell
• Have I successfully supported diverse Oracle Fusion
• Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment

1. Incident Management

Address user tickets, triage issues, and provide solutions for both functional and technical problems.

Identify business-critical issues that require urgent attention or Oracle escalation.

2. End-User Support & Enablement

Answer 'how to' questions, guide on navigation, and help interpret application results and configurations.

Provide onboarding, refresher, and update training to business users.

3. Configuration & Administration

Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.

4. Service Request (SR) Management

Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.

5. Release & Patch Readiness

Review 'What's New' documents, pretest updates in sandboxes, and advise the business of changes or risks.

Coordinate or perform user acceptance and regression testing after updates.

6. Integration & Data Flow Support

Troubleshoot issues with inbound / outbound integrations, APIs, file flows, and OIC / OFS.

8. Documentation & Knowledge Base

Update FAQs, quick guides, and process manuals for evolving system and business processes.

9. Customer Experience

Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.

10. Compliance & Best Practice

Follow all Oracle and customer organization data handling and privacy requirements.

Career Level - IC4

Skills Required

Batch, Python, Powershell