PD-OTC Collection

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of a Process Developer, Collections

If you're a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection / Exceptions, we're looking forward to interact and discuss this opportunity with you.

Responsibilities

• You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Responsible to respond to email / phone queries related to disputed invoice
• Research and analyze the disputes / deductions in ERP
• Follow-up with various departments to get supporting documents / info for dispute / deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• You are a phenomenal teammate to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly
• Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you!

Minimum qualifications

Preferred Qualifications