Customer Service Executive

We are seeking a proactive and empathetic Customer Service Executive to join our team. The ideal candidate will be the first point of contact for our users, providing timely support, resolving queries, and ensuring a positive experience on the Trulymadly platform.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and phone.
• Assist users with account setup, profile issues, and troubleshooting app-related problems.
• Handle user reports and complaints with empathy and escalate issues when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with product and engineering teams to report and resolve technical issues.
• Provide feedback on recurring issues and suggest improvements to enhance user satisfaction.
• Uphold company policies and ensure compliance with data privacy standards.

Requirements

This job was posted by Amit Gupta from Truly Madly.

Skills Required

Mobile Apps, CRM Tools