Customer Relationship Management (CRM)

Skills :

Microsoft Excel, Good Communication skills, MIS OFFICE, Experience in customer service, Familarity with UAE Telecom, documentation accuracy,

Job Title : DU Service Manager

Location : Delhi, India

Job Type : Full-Time

Department : Account Management / Customer Service

Reporting To : Operation Manager / Team Leader

Salary : 25k

Mandatory Skills : Excel

Job Summary

We are seeking a proactive and customer-focused DU Service Manager to oversee all aspects of DU telecom service operations. The ideal candidate will be responsible for handling service

requests, raising trouble tickets (TTs), managing complaints, executing VAS (Value-Added

Services) activities, updating customer documentation, and ensuring prompt resolution of

service-related issues.

Key Responsibilities

Trouble Ticket Management :

• Raise, monitor, and follow up on Trouble Tickets (TT) with DU support for quick

resolution.

feedback.

Complaint Handling

VAS Activity

upgrades, downgrades, SIM swaps, roaming activation, and more.

Customer Document Management

Customer Support

Service Reporting

Internal Coordination

Requirements

Experience in telecom customer service or operations will be preferred.

Excellent communication and interpersonal skills.

Strong problem-solving and multitasking abilities.

Proficient in MS Office (Excel, Word, Outlook) preferred.

Bachelors degree (preferred).

Preferred Skills

Ability to work under pressure and handle urgent escalations.

Strong attention to detail and documentation accuracy.

Customer-centric attitude with a commitment to service excellence.

Familiarity with UAE telecom regulatory requirements.

Skills Required

Customer Service, Microsoft Excel, Ms Office