Esconet Technologies - Customer Relationship Manager

Founded in New Delhi, India, Esconet Technologies Limited is a leading name in IT Infrastructure solution sales and services.

Formerly known as Esconet Technologies Pvt. Ltd. , we transitioned to a public company in September 2023.

With a goal to elevate the future of digital transformation, we are committed to providing robust, scalable, and sustainable IT solutions to our diverse clientele.

Esconet Technologies is a trusted partner for top OEMs, including Dell Technologies, HPE, VMware, Intel, AMD, NVIDIA, and Microsoft.

Our offerings range from Servers, GPU-based Workstations, Data Storage Systems, to Supercomputers under our own brand, HexaData.

We design, develop, and deploy high-quality solutions that are tailored to meet the unique needs of businesses in SME, Enterprise, Government, and Public Sector verticals.

Role Overview :

The Customer Relationship Manager will be responsible for managing key client accounts, ensuring high service satisfaction, handling renewals, and supporting sales growth opportunities.

This role requires active coordination with internal technical teams, OEM / Distributor partners, and clients to ensure smooth service delivery and long-term business relationships.

Key Responsibilities :

Client Management & Service Support :

• Act as the primary point of contact for assigned customers.
• Handle customer queries, complaints, escalation, and follow-ups.
• Conduct regular client engagement meetings and maintain relationship visibility.

Contract & Renewal Management :

Sales Coordination & Upsell Opportunities :

Internal Coordination :

Documentation & Reporting :

Required Skills & Competencies :

Educational & Experience Criteria :

Note : Required female candidates for this role

Only female candidates are preferred. Open to field sales as it is not a desk job.

(ref : iimjobs.com)