SuccessFactors Consultant

At IMI, we’re not just creating solutions; we’re building careers. So, unlock your potential : do work that matters, grow with us, and be part of a team shaping tomorrow.

Here, you can make a real difference – solving complex engineering challenges that make industries smarter, safer and more sustainable. From the energy that powers homes to the systems that keep the world moving, you’ll help create solutions the world depends on.

But it’s not just about the work – it’s about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward.

We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed. At IMI, you’ll find a supportive, collaborative and inclusive environment where you can truly thrive.

Role Overview

The SAP SuccessFactors Consultant will support the day-to-day operations, maintenance, and continuous improvement of our SAP SuccessFactors application. This role is critical in ensuring system stability, an excellent user support experience and alignment with developing business needs for IMI across APAC, Europe and the Americas.

Working as part of the in-house IMI SuccessFactors support team, the SuccessFactors Consultant will be responsible for day-to-day management of service requests from multiple countries in conjunction with advising on key system change activity.

Based in India, this is a role supporting our global business, with a slight bias towards APAC and EMEA time zones this exciting, newly created, opportunity has arisen following the global implementation of SuccessFactors Employee Central.

This is a significant investment in our People and Processes across the whole organisation. You will be part of a core in house SuccessFactors support team who are committed to delivering success across the whole business.

Critical Competencies for Success

Fulfilling service requests within agreed SLA timescales. These could range from highly complex business process scenarios to simple transactional support requests.

Understanding the full technology landscape within IMI to make informed decisions regarding requested configuration changes.

Analysis of ticket trends and business trends to pro-actively identify required system changes to support the business.

Identification of integration issues and, where required, address Employee Central related resolutions in conjunction with the Integrations team.

Support the successful delivery of mandatory twice yearly SAP upgrades, ensuring all mandatory changes are fully tested in line with business requirements.

Support with analysis of SAP optional upgrades to identify improvements which could enhance the system for IMI

Act as a subject matter expert and key support operator for ad-hoc project work, ranging from localised change requests to globally impacting module implementation or changes.

Support with defect resolution for issues relating to existing Story Reports and the creation of basic Story Reports when requested

Strong verbal and written English language skills, to enable great communication to both technical and non-technical customers across a global multi-cultural organisation

Committed to providing high levels of customer service to internal colleagues and customers

Certified in SuccessFactors Employee Central with a minimum of 5 years’ experience in Employee Central service delivery.

Experience of working with any core ticketing system to deliver successful outcomes for customers

Strong problem-solving skills and the ability to identify appropriate solutions for IMI

A strong understanding of HR & Business processes in relation Employee Central to be able to advise customers in terms of issue solutions and proposals for change.

Able to work as part of a team and support the development of more junior team members.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts.