Lead Applications (Manager / Sr.Manager)

Position Title : Lead Applications (Manager / Sr.Manager)

Experience Required : 8-10 years in enterprise applications leadership, with a strong record in digital transformation, customer, and employee-facing systems, and content governance

Preferred Candidate – Big-4 client / large corporates / MNC’s corporate IT , Product owner in the product company

Position Summary

The Lead of Applications is accountable for strategy, execution, and innovation across all enterprise applications that directly support employee productivity, engagement, knowledge access, and workflow digitization. This includes leadership over SAAS and in-house platforms such as LMS, Intranet, Website, MyInsider, Structured Digital Database (SDD), and all custom web and mobile applications. The role combines a product ownership mindset with delivery discipline, working closely with HR, Communications, Legal, KM, L&D, BD, legal team, and Finance teams to deliver intuitive, secure, and future-ready digital experiences.

Key Responsibilities

Define the roadmap for Modern Apps in alignment with firm-wide priorities, including digital adoption, knowledge management, people experience, and automation.

Act as the product owner for all client- and employee-facing applications, balancing user empathy with a focus on measurable business outcomes.

Lead the adoption and integration of GenAI solutions to enhance existing products and explore new opportunities for innovation and efficiency.

Identify RPA opportunities across the firm and implement solutions to streamline workflows and drive productivity.

Stay abreast of emerging enterprise technologies and assess their relevance to the firm’s digital transformation journey.

Modernize legacy applications by collaborating closely with business stakeholders.

Educate business teams and practice groups on the evolving possibilities of technology to drive awareness and adoption.

Ensure consistent user experience, single sign-on, and content governance across platforms.

Manage relationships with implementation partners, content contributors, and third-party developers.

Define and enforce SLAs, enhancement cycles, and budget controls across each application domain.

Champion low-code / no-code innovation and rapid prototyping for department and practice specific needs.

Build and Manage integrations across all the systems.

Evaluate and pilot emerging technologies (chatbots, mobile extensions, AI-driven knowledge engines) that align with legal / professional services context.

Ensure all platforms meet firm policies on data privacy (DPDP), ISO 27001, and client-specific confidentiality obligations.

Establish publishing governance, access role matrices, and compliance audits across intranet, SDD, and apps.

Oversee audit-readiness, content lifecycle controls, and backup / disaster recovery for these systems.

Define KPIs for adoption, uptime, enhancement turnaround, and business impact.

Share monthly / quarterly reports with leadership on Modern Apps ROI, usage trends, and future plans.

Firm-wide digital adoption >

90% across HRMS, Intranet, MyInsider

Zero critical platform downtime or security incident

Annual modernization roadmap with signed-off milestones and KPIs

Monthly / Quarterly reviews with each business department (HR, Corp Comm, KM, BD, etc.)

Two or more digital innovations delivered annually using custom or mobile solutions

Reduction in manual workflows via automation or app-based enablement

Adoption & Change Management

Create adoption and change management framework, roadmap and drive it’s execution

Champion user adoption across practice groups by building :

Training programs for each product

Conduct internal training sessions for each tool.

Identify practice-specific success stories and promote them through interviews and communications across all channels.

Champions network & office-hour sessions

Practice-wise playbooks for all tools, and internal webinars

Feedback loops and continuous refinement models

Drive collaboration with Learning & Development (L&D), Risk, Practice Leaders, and BD teams for maximum platform value realization.

Establish board-level KPIs to measure :

Adoption by practice and user segment

Time savings and productivity improvements

Reduction in specific use cases

Return on investment on tools

Risk reduction and audit performance

Publish a Monthly dashboard for the ExCo / Board.

Key Skills & Tools

Leadership : Cross-functional stakeholder management, vendor governance, agile delivery oversight

Technical :

Hands-on experience in full-stack development using technologies such as .NET, PHP, and Python

Proficient in SharePoint development and automation using RPA

Tools : SharePoint, Power Platform, SuccessFactors / GreytHR, Moodle / Docebo, WordPress / Drupal, SQL / Power BI

Design Thinking

Security & Compliance : Role-based access, ISO 27001, DPDP, application logging

UX Oversight : Design thinking, responsive layout principles, knowledge of front-end concepts

Process Thinking : Workflow digitization, approval automation, audit trail implementation

Certifications Preferred

PMP or Agile Certified Project Manager

Microsoft Power Platform / SharePoint Certified

ISO 27001 Foundation

HRMS / LMS Product Certifications (e.g., SuccessFactors, Moodle, GreytHR)

ITIL or DevOps Foundation (preferred)

Education

B.E / B.Tech / M.Tech / Master in computer science

Behavioral Competencies

Strong product ownership and delivery mindset

Exceptional stakeholder engagement and prioritization skills

Comfortable navigating legal, HR, and operational workflows

Structured, strategic thinker with ability to zoom in / out

Empathy-driven digital transformation leader