Application Manager

Essential Responsibilities :

• Provides vision and goals for team.
• Guides developers and support teams on product direction, project execution, issue resolution, and provides escalation framework via governance.
• Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs and risks.
• Challenge requirements to ensure they are in alignment with product design and architecture.
• Work with business and information security to identify security risks and finding solutions, including risk acceptance.
• Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company.
• Manage service levels to ensure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs.
• Work with Technical Architect in defining, analyzing, planning, measuring and improving product availability and continuity.
• Identify and prioritize proactive maintenance action items.
• Review and prioritize product defects.
• Identify and champion improvement opportunities.
• Raise Statements of Work and / or Service Level Agreements with application development vendors for specific development changes with input from Program / Project Managers, Analysts, Solution Architects, and Product Owners.
• Implement SLA / KPI alignment across the full SDLC for each SOW / SLA.
• Maintain positive relationship with suppliers in pursuit of company's best interests.
• Estimate work requests at various levels of confidence and manage estimates against actuals to ensure change controls are appropriately managed.
• Manage risk to deliver on service levels commitments and project milestones.
• Serve as a point of escalation for risks and issues.
• Govern internal change processes and development documentation.
• Balance demand and capacity.
• Work to minimize impact of changes to project costs / PL.
• You will report to the Delivery Lead.

Required Skills and Abilities :

Skills Required

Production Support, Application Support, Application Development, Sdlc, Risk Management