Trainee Test Engineer Floor Operations

Key Responsibilities (Job Description) :

• Application Monitoring :
• It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
• Sanity Check :
• This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication :
• Proactive and prompt communication with clients to resolve their queries quickly and accurately.
• Escalation Process :
• Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
• Working Effectively timely alert :
• All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
• Task Management :
• Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs :

• Defects Handling
• Average Handling Time
• Timely Escalation to the client
• No Client Complaints and Internal defects
• Accuracy and Completeness
• Effective Communication with internal and external stake holders

KPIs

• Performance
• Quick Thinking along with managing multiple tasks
• Highlight and raise alert in the stipulated time
• No internal & external compliant defect
• Monitoring and meeting SLA
• Correctness of Transaction
• Adherence of the process defined.
• Organizational Process Adherence
• Timely Applying leaves
• Maintaining office decorum
• Following code of conduct policy
• Skills Enablement
• Refresher Sessions
• Learning & Development certifications
• Attending Enhancement Session by learning & development team
• Attending Learning & development sessions organized by the team

Key Decision Pointers (capture any decision-making authority, if any) :

• Analysis of error captured by automation

Mandated Certifications in the role :

• Certification courses related to domain & process

Linked Career Roles

• Manual test engineer to Automation Engineer
• Performance engineer
• Through learning and certifications, Internal Job Rotations available across the organization.

Skills Required

Floor Operations, Test Engineer