Application MonitoringSanity CheckCommunication SkillsEscalation ProcessWorking Effectively on Timely AlertsTask ManagementKey Responsibilities (Job Description) :
- Application Monitoring :
- It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
- Sanity Check :
- This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
- Effective Communication :
- Proactive and prompt communication with clients to resolve their queries quickly and accurately.
- Escalation Process :
- Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
- Working Effectively timely alert :
- All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
- Task Management :
- Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.
Key Performance Measures and KPIs :
- Defects Handling
- Average Handling Time
- Timely Escalation to the client
- No Client Complaints and Internal defects
- Accuracy and Completeness
- Effective Communication with internal and external stake holders
KPIs
- Performance
- Quick Thinking along with managing multiple tasks
- Highlight and raise alert in the stipulated time
- No internal & external compliant defect
- Monitoring and meeting SLA
- Correctness of Transaction
- Adherence of the process defined.
- Organizational Process Adherence
- Timely Applying leaves
- Maintaining office decorum
- Following code of conduct policy
- Skills Enablement
- Refresher Sessions
- Learning & Development certifications
- Attending Enhancement Session by learning & development team
- Attending Learning & development sessions organized by the team
Key Decision Pointers (capture any decision-making authority, if any) :
- Analysis of error captured by automation
Mandated Certifications in the role :
- Certification courses related to domain & process
Linked Career Roles
- Manual test engineer to Automation Engineer
- Performance engineer
- Through learning and certifications, Internal Job Rotations available across the organization.
Skills Required
Floor Operations, Test Engineer