Company Description
We are NBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited. We operate 4 exclusive showrooms for Mahindra personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Our locations provide a complete customer-centric experience with convenient facilities in Andheri, Kandivali, Chowpatty, Kurla, Goregaon, and Sewri. We offer a hassle-free purchase experience with top auto finance options, auto insurance, exchange facility, and Mahindra Genuine accessories all under one roof. Our service centers provide top-tier care, including pickup and drop facilities, hi-tech dust-free painting, mobile service vans, and accident towing, ensuring comprehensive care for your Mahindra vehicle by trained professionals.
Sales Consultant - Job Descriptions
Position Title : - Premium Sales Consultant
Department : - Sales
Location : - Mumbai
Educational Qualification & Experience
- Preferably Graduate with 5+ years of experience
in automobile premium vehicle sales
Should possess good knowledge andunderstanding of automotive technologies
Should be tech Savvy and conversant withdigital tools.
Overview of the Role
The Premium Sales Consultant is responsible for selling premium vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing and paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trust worthiness, sincerity, a positive attitude and a business-like appearance in every customer touch point.
Key Responsibilities
Ensure Sales and super active customer experience for the premium customers by following the right Sales process (Inc. Experiential test drive), explaining all the premium and differentiated features of the vehicle, pitching of right accessories / customization and ensure customer satisfaction.Key tasks would be :
Greetings to all customers promptly; provides timely professional service.Completes Customer Records (on Sales Genie App) promptly and accurately.Provides excellent customer service by listening to customer inquiries and requests, asking questions toidentify needs, resolving customer concerns, and sells additional services when appropriate.
Follows the Sales Process defined while interacting with customers (Hi5, SANKALP2.0).Sellsaccessories / customizationbyunderstandingtheneedofcustomerandpitchingappropriately.sells Insurance and Finance products.Uses all digital aids effectively in customer interaction to drive a superior customer experience (7”,10”tab,BSH, TDAA, Sales Genie).
Calls from Sales Genie application only.Effective prospects by phone, mail, e-mail and face-to-face.Is accurate and timely in completing paperwork and assigned tasks.Delivers vehicles to customers in a positive and memorable way.Identifies repeat customers and treats them accordingly.Calculates and tracks progress of sales and prospect goals and sales deals.Maintainscomposureandcourtesyindealingwithcustomersandfellowemployees.Maintains an effective customer on system that encourages new, repeat, and referral business andcontributes to customer satisfaction.
Keeps up to date on Mahindra products and competitor products.Tracks competition performance for his assigned territory.Work Experience and Skills Required
Experience :
Young, dynamic & passionate person who has an experienceof working at a leadership role, preferably from Automobile
industry.
In case of Sales Manager, 3-5 yrs of work experience inteam handling role and overall experience of 5-7yrs inSalesfunction.
In case of Asst. Sales Manager ,2-3 yrs of work experience inteam handling role and overall experience of 4-6 yrs in Sales
function.
Can lead a team of smart premium SC’s as well as versed withoperational level of work.
Should be tech Savvy and conversant with digital toolsAble to explain all the features of premium vehicle with easeand confidence.
Connect and engage very effectively with customers (ifneed arise).
Should possess good knowledge and understandingof auto motive technologies.
Skills Competencies : Desired Skills.
Should possess good knowledge and understandingof automotive technologies.
Should be tech Savvy and conversant with digital tools.Good communicator, English speaking is must in metros,go-getter attitude, excellent interpersonal skills, story teller
etc.
Should always be well-groomed.It should be punctual at work and with customers.Key Competencies.
Product, Competition & Process Knowledge.Market AcumenCustomer FocusExecution Excellence / Sales AcumenTechnology AcumenDigital AcumenSalary Brakcet - Best in the Industry