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(03 / 10 / 2025) Operations Associate

(03 / 10 / 2025) Operations Associate

Yuma EnergyIndia
8 hours ago
Job description

About Yuma

We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy.

Role Summary

As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role will include executing operational processes to improve efficiency. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required.

Key Responsibilities

  • Operations Management : Oversee daily operations and execute planned strategies for City Operations.
  • Process Execution & Optimization : Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.
  • Field Coordination : Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s on-ground presence.
  • Battery Quality Management : Execute projects to maximize the quality and availability of batteries in the field.
  • Control Room Operations : Be part of the control room team to enhance operational efficiency on the ground.
  • Customer Support : Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.

Key Requirements

  • Good communication skills in English and Hindi (mandatory).
  • 0-1 year of experience in operations management, preferably managing field staff.
  • Ability to adapt to the dynamic nature of on-ground operations.
  • Preferred backgrounds : E-Commerce, Logistics, or Mobility sectors.
  • Willingness to work in night shifts and a 6-day work week.
  • Shift Details

    This role requires working in three rotational shifts (rotating every 15 days) :

    1.Morning shift : 6 : 00 AM – 2 : 00 PM

    2.Afternoon shift : 2 : 00 PM – 10 : 00 PM

    3.Night shift : 10 : 00 PM – 6 : 00 AM (Night Shifts are WFH)

    What We Offer

  • A friendly and inclusive culture where your ideas and opinions are valued.
  • An exciting career journey that will challenge and reward you in multiple ways.
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    Associate Operation • India

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