Operations - Associate

Description

Job Title : Product Operations – Associate

About C&R Software

We are a division of Jonas Software, Inc (). which is the valued technology partner of over 80,000 customers worldwide in more than 15 countries. Jonas employs over 2,700 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and operates offices throughout North America, South America, the United Kingdom, Europe, Australia and New Zealand. Jonas is a 100% owned subsidiary of Constellation Software Inc. (), headquartered in Toronto and traded on the TSX (CSU.TO).

C&R Software () delivers optimized solutions across the Collection and Recovery lifecycle, empowering organizations to manage their end-to-end collections operation more effectively and compliantly.

Collections is an increasingly complex and evolving landscape, but with C&R’s sophisticated systems, it becomes simple for users to drive process automation while having the flexibility to easily adapt to change. Our cloud-native software is fast and easy to deploy and provides unlimited scale to grow with your business.

C&R Software has evolved over the last 35 years, with its flagship product, Debt Manager, the industry-leading Collections technology trusted by hundreds of organizations in over 50 countries. Given the highly configurable nature of the solution, it supports businesses across many verticals, including financial institutions, governments, utility and telecoms, collection agencies and debt buyers, and more.

C&R Software specializes in Debt Collection and Risk Innovation, Compliance, Placement Optimization, Digital Transformation, and Emerging Technology.

Debt Manager deployed in AWS, is the only cloud-native, end-to-end collections and recovery platform in the world. It connects collections, recovery, and communications in one system. It prioritizes the consumer journey, automating operational processes and making consumers happy. More than $3 trillion is managed on Debt Manager as a System of Record, offering extensive capabilities unmatched by any other provider.

Departmental Objective : Cloud Operations

The Cloud Operations Team leads the overall support of our core C&R Software applications in Cloud. The Cloud Operations team is accountable for the operational support of the C&R cloud platform, which hosts several business-critical, client-facing applications. Cloud operation is also responsible for continuous monitoring and alerting of the infrastructure. The team is also responsible for providing operational KPIs and continuous optimization.

Key Responsibilities of an Operations – Associate :

• Willing to learn and adopt best practices in managing AWS Cloud infrastructure
• Manage the tickets through the ticketing portal and manage the workflow of the tickets.
• Participate in Incident Management process
• Participate and technical evaluation and implementation of strategic initiatives
• Willing to work outside of the regional hours to partner with mentors from other geographical regions.
• Troubleshoot customer reported issue and resolve in a timely manner.
• Report / escalate issues and progress status to team manager

Key Competencies :

Dealing With Ambiguity (2) - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Career Ambition (6) - Knows what he / she wants from a career and actively works on it; is career knowledgeable; makes things happen for self; markets self for opportunities; doesn’t wait for others to open doors.

Creativity (14) - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus (15) - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Learning on the Fly (32) - Learns quickly when facing new problems; a relentless and versatile learner; open to change, analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the

underlying structure of anything.

Problem Solving (51) - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Technical Learning (61) - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Written Communications (67) - Can write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Required Skills and Qualifications :

The position is hybrid primarily based in the C&R Software Office in Bangalore, India .

Business Unit :

Jonas Collections and Recovery - India

Scheduled Weekly Hours :

40

Number of Openings Available :

Worker Type :

Associate

More About Jonas Software :

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.