Global Delivery Centre Head

1. Strategic

• Develop an integrated view of the client's needs (internal and external) and business

requirements, and ensure quality services are delivered on time, within budget using

best practice tools & techniques.

culture, promote ongoing service improvements, to improve quality and client

satisfaction

to ensure we provide world class delivery to our clients

adoption

projections within clients of BAU environments are understood and factored into capacity

planning for all associate systems and resources

customer delivery deadlines and quality standards

2. Relationship Management

understand and deliver on new business opportunities

delivery of what has been commercially contracted

3. Communication & Coordination

contractual risks and opportunities, and using them to your advantage

to the delivery of the business outcomes

4. Team

briefs accurately

programs that directly impact work quality along with specific competencies

permanent staff to ensure single-minded focus on the outcomes of the programme

development

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Skills Required

Continuous Improvement, Service Delivery