Vice President - Markets Platform - Client Excellence - Program Manager

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity : Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets : Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in

Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines : Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions

About Businessline / Function

In partnership with Global Markets stakeholders, notably the GM Head of Sales (Institutional / Investors and Corporate), the responsibilities span across 4 Key Pillars :

Overview of the Markets ITO Platform Client Excellence Key Pillars :

• Product E2E Value Chain : ensuring quality of product delivery, leveraging on OCRM's client direct feedback as quality gauge; (including entire Client Journey i.e. Onboarding).
• Business Development : work in partnership w / the business in developing potential non transaction product and service offerings (i.e. Market Data subscriptions).
• Markets Platform Strategic advisory : act as the key SPOC & sounding board in supporting business ambition by providing guidance on our strategic architecture (functional & technical) impact against client request and demands (i.e. clients inquiry on GM cloud strategy, etc.)
• Other Service Offerings : expand Markets ITO Platform offering across the bank to Non-CIB metiers (e.g. WM, Fortis) including defining SLAs, billings and metrics for cross entity services

Commitment To Diversity And Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Job Title

CIB ITO – Markets Platform - Client Excellence - Program Manager

Date

Department : CIB ITO

Location :

Business Line / Function

CIB ITO

Reports To

(Direct)

Grade

(if applicable)

(Functional)

Number Of Direct Reports

Directorship / Registration :

NA

Responsibilities

Direct Responsibilities

Duties

The term 'Program' refers to a set of functionally and / or technically coherent 'projects'. The Program Manager has the following duties :

THE COLLABORATOR WILL BE INVOLVED IN SOME OR ALL OF THE FOLLOWING ACTIVITIES.

Clarifies and challenges the expression of need for the various aspects of the programme

Manage the programme's project portfolio and the associated budget allowance for its execution :

Accountability

In his role, the candidate will assist the Head of GM Client Excellence in the day-to-day execution of various topics, client escalations, track progress of key IT and Operational deliveries. The PM will ensure that proper Governance is implemented and adhered to; follow up on various IT topics specifically client urgent escalation issues.

Prior Experience / skills

The successful candidate will be driven by the ambition to become a key member of the Markets Platform Client Excellence team bringing his / her experience to complement the talent pool of his / her peers and affirming his / her position as a solution enabler to all stakeholders.

Technical & Behavioral Competencies

Behavioural Skills

Transversal Skills

Skills Required

Program Management, It Knowledge