Lead Technical Program Manager - Vice President

Job Description

Join us as we build the future of digital banking, where your expertise shapes seamless customer experiences. You'll be part of a passionate, diverse team focused on creating value and driving innovation. At JPMorgan Chase, we empower you to grow your career, expand your skills, and make a real impact. We value curiosity, collaboration, and a commitment to excellence. Discover an environment where your ideas help redefine what's possible in banking.

As a Lead Technical Program Manager - Vice President at JPMorgan Chase within the Digital Retail Banking team, you will design and optimize end-to-end operational processes with a focus on Fraud and Financial Crime. You'll collaborate across product, controls, operations, and technology to ensure every customer journey is robust, compliant, and efficient. Your hands-on approach will translate regulatory and business requirements into clear, actionable process models. You'll help foster a culture of innovation and continuous improvement, making a meaningful impact on our customers and business partners.

Job Responsibilities

• Design and document customer and operational journeys using BPMN 2.0 standards in Signavio
• Focus on fraud detection, transaction monitoring, AML / KYC, sanctions screening, and case management processes
• Ensure processes embed legal, compliance, and risk requirements while maintaining strong customer experience outcomes
• Collaborate with Legal, Compliance, Risk & Control, Operations, and Product teams to validate design accuracy
• Drive 'first-time right' design discipline to minimize downstream rework
• Conduct process research and benchmarking to identify simplification opportunities
• Analyze current-state processes to identify gaps, bottlenecks, and automation opportunities
• Recommend process enhancements that improve efficiency, control effectiveness, and fraud prevention
• Support integration of LLM-based tools for SOP drafting and knowledge management
• Partner with Technology and Operations to translate process designs into systems and procedures
• Manage process-related change tickets and updates in JIRA, maintaining strong hygiene and traceability

Required Qualifications, Capabilities, And Skills

Preferred Qualifications, Capabilities, And Skills

#ICBCareer

Skills Required

Aml, Case Management, Sanctions Screening, Transaction Monitoring, Confluence, Kyc, Jira, Fraud Detection