Operations Manager- Salon Chain

Company Description

As a tech-enabled, integrated platform, Billu Salon App addresses the omni-dimensional challenges and requirements of the beauty and wellness industry. We partner with businesses nationwide to support their digitization and growth needs. With over 50,000 businesses already using our multilingual SaaS 'Billu Partner' app, we provide various tools for staff management, appointment booking, marketing, and more. The 'Billu Care' app also serves over 100,000 active customers by helping them book beauty and wellness services with trusted Partners.

Role Description

This is a full-time, on-site role for an Operations Manager located in Noida. The Operations Manager will oversee daily at salon and at home salon operations, manage staff scheduling, coordinate with partners, monitor performance metrics, and ensure seamless service delivery. The role also includes managing customer feedback, implementing process improvements, and ensuring compliance with company standards and policies. The Operations Manager will work closely with all the salon branches and the management to support business growth and operational efficiency.

Qualifications

• Experience in staff management, scheduling, and coordination in the Beauty and Wellness background.
• Skills in performance monitoring and process improvement
• Strong understanding of customer service and feedback management
• Proficiency in using digital tools and platforms for operations management
• Excellent communication and leadership skills
• Ability to work on-site in Noida and collaborate with cross-functional teams
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred