Product Manager- Vice President – Customer Experiences

Description

You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Channel you will be part of the team that innovates new digital experiences across the end-to-end customer lifecyclefrom initial onboarding through ongoing engagement. Acting as the voice of the customer and the advocate for digital-first design youll work closely with design tech data and analytics partners to bring high-quality impactful products to life. youll lead efforts that span the full customer relationship lifecyclehelping new customers onboard successfully set up their accounts and engage with features that drive long-term satisfaction and loyalty. Youll partner closely with cross-functional teams to define the digital strategy and deliver products that make customers feel valued from day one and every day after.

Job responsibilities

• Define and own the product vision and roadmap for customer onboarding experiences across web and mobile channels.
• Lead end-to-end product delivery from discovery and definition through development launch and continuous optimization.
• Partner with Design Research and Analytics to identify customer needs pain points and behavioral insights that inform product strategy.
• Translate customer and business goals into clear user stories requirements and success metrics.
• Drive alignment across business product and engineering stakeholders to ensure timely and high-quality delivery.
• Collaborate with analytics and experimentation teams to measure impact and inform data-backed decisions.
• Advocate for a customer-centric mindset and a cohesive experience across platforms and product lines.
• Stay ahead of emerging trends in digital onboarding personalization and growth to shape long-term strategy.

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1