SAP Service Management (SM) Architect

Job Summary

We are seeking a highly experienced SAP ECC Application Consultant with deep expertise in Service Management (SM) and Customer Service (CS) modules. This role demands a strong functional and technical background in SAP ECC with hands-on experience in service-related business processes integration technologies and large-scale ERP implementations. This role involves working closely with cross-functional teams business stakeholders and technical teams to deliver robust SAP solutions aligned with strategic goals.

Key Responsibilities

• Provide production support : troubleshoot analyze resolve and configure SAP SM / CS issues.
• Manage change requests and small enhancements within defined timelines.
• Lead / support SAP projects : requirements gathering design configuration testing and delivery.
• Collaborate with cross-functional teams to deliver robust scalable solutions.
• Design configure write functional specs test and implement SAP SM / CS solutions.
• Work independently on multiple initiatives with minimal supervision.
• Define scope and gather business requirements with stakeholders.
• Advocate for process standardization and articulate key considerations.
• Advanced knowledge ofService Notifications Service Orders Warranty Billing and Contracts (Value / Quantity / Service).
• Strong understanding ofRevenue RecognitionRepair Order Process andResource-Related Billing (DIP Profiles).
• Expertise inCustomer Service Master Data : Equipment Warranty Functional Location Counters.
• Deep process knowledge inSales & DistributionRepairsWarranty andContracts.
• Experience withIntercompany PostingsPro Forma Invoices andOpen Order / Master Data Migration.
• Experience withSAP enhancement technologies : User Exits BADIs IDOCs BAPIs.
• Ability to read and debugABAP code.
• Strong knowledge ofIDocs : Partner profiles segment creation testing.
• Experience withSAP and non-SAP interfaces.
• Hands-on experience withSAP PI / PO CPI MuleSoft and other middleware tools.
• Familiarity withAgile methodologies(Scrum Kanban); SAFe experience preferred.
• Strong understanding ofSoftware Development LifecycleandSAP / Salesforce implementation methodologies.
• Service Order Management and Service Projects Planning & Execution :
• Cost rate & labor hours (estimates / planned & actual)
• Expense and material management
• Work order and workforce management
• Reporting and analytics

Preferred Qualifications :

Key Skills

APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1