SAP Service Management Architect

Job Summary :

We are seeking a highly experienced SAP ECC Application Consultant with deep expertise in Service Management (SM) and Customer Service (CS) modules.

This role demands a strong functional and technical background in SAP ECC, with hands-on experience in service-related business processes, integration technologies, and large-scale ERP implementations.

This role involves working closely with cross-functional teams, business stakeholders, and technical teams to deliver robust SAP solutions aligned with strategic goals.

Key Responsibilities :

• Provide production support : troubleshoot, analyze, resolve, and configure SAP SM / CS issues.
• Manage change requests and small enhancements within defined timelines.
• Lead / support SAP projects : requirements gathering, design, configuration, testing, and delivery.
• Collaborate with cross-functional teams to deliver robust, scalable solutions.
• Design, configure, write functional specs, test, and implement SAP SM / CS solutions.
• Work independently on multiple initiatives with minimal supervision.
• Define scope and gather business requirements with stakeholders.
• Advocate for process standardization and articulate key considerations.
• Advanced knowledge of Service Notifications, Service Orders, Warranty, Billing, and Contracts (Value / Quantity / Service).
• Strong understanding of Revenue Recognition, Repair Order Process, and Resource-Related Billing (DIP Profiles).
• Expertise in Customer Service Master Data : Equipment, Warranty, Functional Location, Counters.
• Deep process knowledge in Sales & Distribution, Repairs, Warranty, and Contracts.
• Experience with Intercompany Postings, Pro Forma Invoices, and Open Order / Master Data Migration.
• Experience with SAP enhancement technologies : User Exits, BADIs, IDOCs, BAPIs.
• Ability to read and debug ABAP code.
• Strong knowledge of IDocs : Partner profiles, segment creation, testing.
• Experience with SAP and non-SAP interfaces.
• Hands-on experience with SAP PI / PO, CPI, MuleSoft, and other middleware tools.
• Familiarity with Agile methodologies (Scrum, Kanban); SAFe experience preferred.
• Strong understanding of Software Development Lifecycle and SAP / Salesforce implementation methodologies.
• Service Order Management and Service Projects Planning & Execution :

1. Cost rate & labor hours (estimates / planned & actual).

2. Expense and material management.

3. Work order and workforce management.

4. Reporting and analytics.

Preferred Qualifications :

(ref : hirist.tech)